Terms of Service

1. Who can rent

• You must be at least [CONFIRM: minimum renter age, e.g. 21 or 25] years old and hold a valid, unexpired driver's license.
• Before your first confirmed booking you must upload a government ID, which the host reviews. A booking cannot be completed while your ID is pending or rejected.
• Only you and drivers the host approves in writing may drive. [CONFIRM: additional-driver rules.]
• We may decline or cancel any booking if we cannot verify you or if information you gave us is false.

2. Your account

You can sign in with Google (Microsoft may also be offered) or with the email profile form. Keep your sign-in and your trip page link private; you are responsible for activity under your profile. Tell us right away if you think someone else has used it.

3. Booking and prices

• Nightly prices vary by date. Each booked day is billed as a full day, and partial days round up.
• Trips of 7 days or more get 10% off; trips of 28 days or more get 25% off.
• Promotions, host pricing rules, and a delivery-zone fee for the pickup or delivery spot you choose may adjust the price. The booking page lists every line before you book.
• Referral credit you have is applied at checkout (section 10).
• A booking is confirmed when the booking page says so. If a security hold applies, the booking stays pending until your card is authorized; a checkout that is abandoned or not authorized within 45 minutes is cancelled with no charge.
• We also list our cars on Turo. If a calendar conflict occurs despite our safeguards, we will contact you and offer another car or dates or a full refund. [CONFIRM: remedy for a double booking.]
• Cancellations and refunds: [CONFIRM: cancellation and refund policy; none is defined in the app].
• Payment of the trip price: [CONFIRM: when and how the trip price is collected].

4. Security hold

The booking page shows whether a refundable security hold applies and its amount. A hold may be set for all cars or per car, and some cars may have none. [CONFIRM: hold amounts; the live site currently shows no hold required.]

• The hold is placed through Stripe as an authorization on your card. It is not a charge when placed.
• After the trip the host releases the hold, or captures some or all of it for unpaid damage, charging, tolls, or fees under these Terms.
• Card authorizations expire after a period set by the card network and your bank. If the hold expires before the trip ends, you remain responsible for amounts owed.

5. Charging and tolls

The trip price covers the booked days. It does not include electricity you use or tolls the vehicle incurs, unless an invoice says a charge was already included.

• Charging may be billed after return. Each charging line is either kilowatt-hours (kWh) multiplied by the dollars-per-kWh rate shown on that line, or a dollar amount. [CONFIRM: standard per-kWh rate or return-charge-level rule, if any.]
• Tolls, toll-road fees, and express-lane charges posted to the vehicle for the rental period may be invoiced after return, because toll authorities can post them late.
• You agree to pay a charging or toll invoice when it is sent to your trip page, including after the car is returned.

6. Pickup, return, no-shows, and late returns

• Pickup and delivery happen at the spot and during the hours shown for your booking, around Dulles and Chantilly, Virginia.
• No-show: if you do not pick up the car within the grace period after the scheduled start (60 minutes unless the booking policy says otherwise), the booking may be marked a no-show and the no-show fee shown in your booking policy may be added.
• Late return: if you return the car more than the return buffer after the scheduled end (60 minutes unless the booking policy says otherwise), it may be marked a late return and the late-return fee shown in your booking policy may be added.
• Each fee is either a flat dollar amount or a percent of the booking total after credits, as shown in the booking policy you accept, and is charged at most once per booking. [CONFIRM: no-show and late-return fee amounts; the live site currently charges none.]
• Return the car with personal items removed and in the condition you received it, apart from normal wear. [CONFIRM: cleaning, smoking, and pet fees, if any.]
• Mileage: [CONFIRM: daily or trip mileage limit and per-mile overage charge, or "unlimited"; none is defined in the app].

7. Damage checklist and vehicle condition

• At pickup and again at return, photograph each front and rear corner, the wheels, the interior, and the windshield on your trip page. Each photo is saved with the time it was uploaded. The host may add photos of the same spots.
• The host compares the pickup and return sets. Damage that shows up at return but not in the pickup photos is presumed to have happened during your trip unless you show otherwise. [CONFIRM: damage presumption and how damage costs are assessed.]
• If you skip the pickup checklist, you lose the benefit of it as a record of existing damage.
• Report any accident, damage, warning light, or theft to the host right away through trip messages, and to the police when required.

8. Insurance and responsibility

The host maintains insurance on the vehicle. You are responsible for the car during the trip, including tickets, tolls, and damage or charges the host's policy does not pay. Turo's protection plans do not apply to direct bookings.

At check-in you upload a photo of your own insurance card. [CONFIRM: the actual coverage wording, deductible, whether the renter's personal auto policy is primary, and whether a damage waiver is offered. The site still shows the built-in placeholder coverage note.]

Nothing on the site is a certificate of insurance or legal advice.

9. Using the vehicle

• Obey all traffic laws. You are responsible for tickets, parking and camera violations, impound, and towing during your trip.
• Autopilot and Full Self-Driving (Supervised), where listed, are driver-assistance features. You must keep your hands ready, watch the road, and stay in control at all times.
• Do not drive under the influence, carry passengers for hire, race, tow (beyond what the car is rated for and the host approves), go off-road, sublet the car, or take it outside [CONFIRM: permitted travel area, e.g. the continental U.S.].
• [CONFIRM: smoking, vaping, and pet rules.]

10. Referral credit and promotions

• Every renter gets a referral code and link. A new renter who uses a past renter's code receives the credit amount shown in the booking policy on their first booking that is not cancelled, up to the trip subtotal. You cannot use your own code.
• The referrer receives the credit amount shown in the booking policy after the referred renter's first trip is returned. A no-show does not earn the referrer credit, and later trips by the same renter do not earn it again.
• Credit is applied automatically at your next checkout, oldest first. It has no cash value and cannot be transferred. [CONFIRM: credit amounts and any expiration; the live site currently offers no referral credit.]
• Promotions are a percent off for trips whose pickup date falls inside the promotion window (Eastern Time). Promotions do not stack beyond the trip subtotal and may end at any time before you book.

11. Trip messages and uploads

Use the trip page to message the host. Messages and uploads must be about your trip and must not be unlawful or abusive. You give us permission to store and use what you upload (IDs, insurance cards, photos, messages) to run your booking and handle any claim, as described in the Privacy Policy.

12. Turo bookings

Trips booked on Turo are governed by Turo's terms, policies, fees, and protection plans, not by sections 3 through 10 of these Terms. Our site may show those dates as blocked.

13. The website

• Listing photos and configurator images may be illustrations of the car's model, trim, and color, not photos of the exact vehicle. Drive times and zone outlines on the map are estimates.
• Do not misuse the site, try to access other renters' data or the host console, or scrape or overload it.
• Map data © OpenStreetMap contributors, via OpenFreeMap and OpenMapTiles.

14. Disclaimers and limits of liability

The site is provided as is. To the fullest extent the law allows, we are not liable for indirect, incidental, special, or consequential damages, or for lost profits, and our total liability for any claim about a booking is limited to the amount you paid for that booking [CONFIRM: liability cap]. Nothing in these Terms limits liability that cannot be limited by law, including for our gross negligence or willful misconduct.

You agree to cover losses, fines, and reasonable costs we incur because you broke these Terms or the law while the car was in your care, to the extent the law allows.

15. Governing law and disputes

Virginia law governs these Terms, without regard to conflict-of-law rules. Before filing a claim, please contact us so we can try to resolve it informally. Any claim must be brought in the state or federal courts serving [CONFIRM: county, e.g. Fairfax County or Loudoun County], Virginia, and you and we consent to those courts, except that either side may use small claims court where eligible.

16. Changes and termination

We may update these Terms by posting a new version here with a new effective date. Changes do not alter a booking already confirmed, except where the law requires. We may suspend or close a profile that breaks these Terms; amounts already owed remain owed.

17. Contact

• Email: francisco.whittaker@gmail.com [CONFIRM: contact email for privacy and rental questions; defaulted to francisco.whittaker@gmail.com]
• Mail: [CONFIRM: legal entity name, e.g. an LLC, or Francisco Whittaker as a sole proprietor], [CONFIRM: mailing address]